Applications Administrator

Job Title: Applications Administrator 
Location: Chicago, IL
Reporting to: Group Product Manager 
Employment Type: Full-Time

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Objective of Role:

LaSalle Investment Management is currently seeking an Application Administrator with both a real estate and technology background to help maximize the efficiency and effectiveness of their asset management systems and processes. This position will sit between the business users and the IT service providers and play a key role in supporting leading edge technology and identifying innovative ways to further leverage their existing asset management applications. This role requires knowledge of the asset management function, and a good technology foundation.  An Application Administrator plays a significant role in LaSalle’s decision-making processes because they ensure that operating information is complete and up to date.
 

Responsibilities:

  • Build strong relationships with the business and vendors, to gain a thorough understanding of the business goals, processes, operations, and challenges
  • Develop training and communications program for existing systems processes and procedures
  • Support of asset management applications and assist in implementation of new systems functionality or processes to address new business requirements
  • Act as the point of escalation for end user issues related to asset management/property management system processes and/or integrations with these applications
  • Assist in asset management system upgrades, including testing and addressing any findings
  • Administer and support cloud-based services including Box, and SharePoint
  • Provide continuous support, administration, and maintenance for applications like VTS, RealPage, DealSumm, RedIQ, and ProCore
  • Perform root cause analysis for issue resolution and prevention
  • Serve as a backup for other members of the Business Technology Group
 

Qualifications, Skills & Experience: 

  • Bachelor’s degree strongly preferred, but not required.
  • Minimum 2 years of experience in financial services or real estate industry
  • Knowledge of IT concepts, strategies, and methodologies
  • A firm understanding of asset management and property management workflow and processes
  • Experience with asset management/property management applications – RealPage / VTS
  • Ability to develop and maintain strong relationships and continuously demonstrate a customer-focused professional demeanor.
  • Self-motivated; able to set and maintain priorities while working toward multiple operational goals
  • Desire for continuous improvement of system processes and procedures
  • Understanding of and commitment to superior client service
  • Excellent interpersonal and communication skills
  • Must be disciplined, organized, and able to work both independently and collaboratively